Frequently Asked Questions
Frequently Asked Questions (FAQ)

Frequently Asked Questions About Full Spectrum CBD, THC-Free CBD, Delta-8 THC, CBD Savings Programs & CBD Discounts.

Are C4 Healthlabs™ CBD Oils organic?

Our growers believe that any hemp crop grown for consumption by people or animals should be grown without the use of insecticides, herbicides or micro-biocides. Our hemp crops are nourished with the goodness of organic fertilizers and lactose probiotics (raw milk). This dedication to organic farming improves both the quality of our crops and the soil in which it’s grown. Learn more about our farm-to-bottle process.

Will C4 Healthlabs™ CBD products cause me to fail a drug test?

The Federal limit of THC (tetrahydrocannabinol) is 0.3% per milliliter, this is a very low percentage.   However, the risk of failing a drug test is low, but not impossible.  C4 Healthlabs always recommends consulting with your Physician or health care provider before taking CBD oil or hemp produce products.  

Are there any side effects of using CBD Oil?

Yes, there are some side effect on using CBD oil, however most of them are mild.  Please refer to our blog explaining side effects further: Side Effects blog

Who is C4 Healthlabs™?

C4 Healthlabs™ was founded by a team of health professionals and advocates dedicated to helping others actively participate in their wellness. One of the founders of C4 Healthlabs™ began researching CBD oil for his son as an additional treatment for the symptoms of Autism. When he found few products that worked, and minimal resources to assist him with decision making, he realized there was a major void in the market for those seeking to make informed and confident decisions regarding CBD.

With his more than 25 years of clinical experience, and a master’s degree in herbology and oriental medicine, he began researching cannabidiol as a therapeutic agent. An intensive study showed that CBD oil quality was truly dependent upon the health and handling of the plant, from seed to processing. His mission for C4 Healthlabs was to produce and make available to others high-quality CBD oil specifically formulated for therapeutic effect.

C4 Healthlabs™ has grown to include additional wellness supplements, including Liposomal vitamins, and its community includes thousands of members across the world who are dedicated to taking their health into their own hands.
To learn more please visit our About Us page.

How should I store my C4 Healthlabs™ products?

C4 Healthlabs™ CBD oils do not require refrigeration, but if you prefer taking CBD oil chilled you can refrigerate it without impacting the product potency. We recommend storing your C4 Healthlabs™ CBD oil upright at room temperature, away from direct sunlight.

Once opened, C4 Healthlabs™ Liposomal Vitamin C and Liposomal Vitamin B-Complex require refrigeration. If you decide to travel with your liposomal vitamins, be sure to carry them in a cooler with an ice pack, and immediately refrigerate upon arrival to your destination.

C4 Healthlabs™ Liposomal Vitamin C bottles are triple-sealed before shipping; a safety seal on the outside that is removed before use, a second seal on the top of the bottle, also removed before use, and a third seal inside the bottle top, which is to remain in the top to prevent leakage. Use caution to keep liposomal vitamin C upright during travel.

I would love to start selling C4 Healthlabs™ CBD oil products, where do I start?

Please visit the Wholesale page to complete a wholesale application. Once reviewed, a C4 Healthlabs™ representative will contact you.

What is hemp extract?

Hemp extract is a concentrate made from a very important step in the C4 Healthlabs’ “therapeutic process”.   This preparation method is the way C4 Healthlabs collects the phytocannabinoids that are then made part of the final CBD oil.

What is Hemp Oil?

Hemp oil or hemp seed oil is made by cold pressing hemp seeds.  This oil is used in many areas of manufacturing as well as lotions and creams.   A good quality hemp oil can be used in cooking and other food preparations.   Some unscrupulous people or business are buying hemp seed oil in bulk and touting it as CBD oil.  C4 Healthlabs has uncovered numerous sellers on popular selling sites doing this and even some very deceptive websites.  

What is cannabidiol (CBD)?

Cannabidiol (CBD) is a phytocannabinoid and is one of 113 identified cannabinoids in cannabis plant.   These phytocannabinoids are compounds found and can be extracted from the hemp plant.   If extracted and process properly these compounds can aid in some health conditions or ailments.

What is CBD oil?

“CBD” or cannabidiol are the same thing.  Cannabidiol is a very powerful phytocannabinoid found the sativa hemp plant and when processed correctly can be extremely therapeutic to the human body.   Humans has a vast network of receptors, called the endocannabinoid system, and the system can “short circuit” due to injury, inflammation and other types of disruptions or “Dis-Ease”.  Click here to learn more about the Endocannabinoid System.

What are cannabinoids?

Cannabinoids are a group of fatty compounds found in hemp plant and are found in the human body.  So far there have been more than 80 cannabinoids identified.  Cannabinoids have shown to stimulate and support the endocannabinoid system in the human body.  Basically, the endocannabinoid system can “short circuit” due to injuries, inflammation, infections, environmental effects and nervous system disorders.   The Cannabinoids can complete the “circuit” and aid the body in trying to restore the disruption.

What is the Endocannabinoid System?

Endocannabinoid System (ECS), is a receptor system in the human body.  This system exists in the central nervous system, immune system and many other organs.  Depending if the Endocannabinoid System is operating properly can affect the nervous system, immunes system, sleep, metabolism of fats and sugars, connective tissue and energy.  C4 Healthlabs’ products are specifically developed to support the Endocannabinoid system and is the reason why our products have such a high therapeutic effect.

What is the Entourage Effect?

Entourage or support effect is a just a way of saying that all the compound in a properly made CBD oil product work in a cohesive and cumulative way on the human body.  In short, breaking down the components of the CBD oil into individual compounds may aid the body some, however when taking a full spectrum or complete product will have a more powerful therapeutic effect.

Can my dog take C4 Healthlabs™ CBD oil?

Yes! Refer to CBD for Pets blog

How should I decide what C4 Healthlabs™ product is best for my dog?

Yes, and at C4 Healthlabs we have heard some amazing stories of transformations in some pet’s health.  The range of ailments is from arthritis, skin conditions and anxiety.  All of the sublingual products can be given to pets and please read the blog below on dosage recommendations.  Link to CBD for Pets blog

What is the difference between C4 Healthlabs™ 500mg, 1000mg and 2000mg CBD oil?

Our products are all derivatives of our core base 2000mg CBD oil.   Basically, the 1000mg is cut in half with MCT oil to lower the milligram per bottle and then cut down again to produce our 500mg product.   Depending on how and what our customers are using CBD oil will determine which strength to use.

How much CBD is in each serving of C4 Healthlabs™ CBD oil?

Please refer to our CBD 101 for exact measurements of CBD based on different servings sizes.

What extraction process is used for C4 Healthlabs™ full spectrum CBD products?

C4 Healthlabs uses a two-step process that combines the use of organic Ethanol — because of its effectiveness, efficiency, and safety — and the use of MCT oil, a derivative of coconut oil, and the most bio-available form of energy. This 36-hour proprietary two-step extraction and distillation process produces a superior CBD product that tastes great and works remarkably well. After extraction our CBD oils go through an additional 18-hour short-path distillation process.  C4 Healthlabs has a step by step blog describing every step or our process in the following link:  Plant & Production Matters blog

What extraction process is used for C4 Healthlabs™ THC-free CBD products?

C4 Healthlabs’ process begins with the initial wash, which is usually done with a mixture of acetic acid and other compounds.  The next step is separating the lipids, waxes, and fats from extracts, then a step is added to remove impurities left by the plant particles.  The chemicals used in the process need to be removed and this is completed using an extraction process with Rotary evaporators.  What is left is now a cannabis compound that need to be further purified and broken down into separate cannabinoids.  The separation is completed with a chromatography at different speeds then a final distillation.  What is left is a 99% pure CBD crystalline and now ready to put into an MCT suspension.  This final product is high in CBD with no THC or “THC Free”.

What is the difference between the C4 Healthlabs Full Spectrum and THC-free CBD oils?

Please refer to our blog: What is THC-Free CBD? blog

Do C4 Healthlabs™ CBD oils include a dropper with measurements?

Yes. Every C4 Healthlabs™ CBD oil includes a graduated dropper with serving measurements of 0.25 ml, 0.5 ml, 0.75 ml and 1 ml.

I can’t seem to fill the dropper to the 1mL serving when the bottle is low. Is this normal?

Yes. To remedy this, with the bottle closed, squeeze the rubber bulb two times (two quick pumps) to fill the dropper.

How many servings are in each bottle of C4 Healthlabs™ CBD Oil?

Each 30 ml bottle contains 30 1 ml servings.  Serving size is 1 ml or 1 full dropper.

Can the color of my C4 Healthlabs™ hemp extract CBD oil vary from batch to batch?

We understand when it comes to products for consumption, consistency is a must.  By using one farm, consistent growing practices, methodical lab procedures and stringent testing on every batch, we mitigate concerns over consistency. However, when producing a product made from an organic source their can be slight variances in color and taste due to rain, heat and harvesting.

Can the smell and taste of my C4 Healthlabs™ CBD oils vary from batch to batch?

Yes. Although our double-distillation process results in pure cannabinoid oils that contain little-to-no residual hemp flavor or aroma, occasionally a batch may result in a little higher potency (higher CBD concentration) which can affect the taste and aroma of our CBD oils. When this happens, you may notice a slight musky or earthy aroma to our CBD oils, but this is generally undetectable when taken sublingually under the tongue, away from the taste buds. This varying level of CBD concentration occurs naturally during the extraction process, but we always guarantee the potency to be at or above the label claim.

Our Citrus CBD oils are flavored with a therapeutic-grade orange essential oil, cold-pressed from the peel.  If you prefer another flavor, you may purchase a therapeutic-grade essential oil from your local health food store and add a few drops (5-10 drops) to our Natural (unflavored) CBD oil. Just be certain that what you purchase is a “therapeutic-grade” essential oil that is intended to be taken internally. One brand that is widely available in many health food stores or through an independent representative is d?TERRA. Look for the symbol on their products with the letter “I” for products that can be taken internally.

Which C4 Healthlabs™ product is right product for me?

This question is most likely one of the most popular questions we receive, and, in some cases, there is not an easy answer. There are many factors in dosing: age, weight, health condition(s), prescription drugs, constitution, and each person metabolizes CBD oil differently. The basic rule of thumb is the more chronic and severe the condition the more milligrams or higher potency may be needed.

In a few cases a customer has started with a lower strength and was either seeing little results or no results.  After increasing the dose, or adding another dose in the day, a significant difference is observed.  C4 Healthlabs 1000mg seems to the a relatively good product to begin a CBD regimen. After charting your response to different dosages, the dose can be adjusted up or down as needed. Of course, we always recommend consulting with your doctor before beginning a CBD regimen, especially if you have a serious illness or take prescription medications.

What are the ingredients in C4 Healthlabs™ Full Spectrum CBD Oils?

All C4 Healthlabs™ full spectrum CBD oils are made from Tennessee-grown, organic, seedless hemp plants and contain absolutely no seed oil. They contain two ingredients; organic full spectrum hemp-derived CBD oil and organic MCT oil to increase the absorption rate. Our citrus CBD oils contain a third ingredient for flavor — therapeutic-grade orange essential oil, cold-pressed from the peel. Our CBD oils do not contain sugars, dyes or artificial ingredients.

We use a proprietary extraction and double-distillation process to produce CBD oils that are over 99% pure and contain little-to-no residual hemp flavor or aroma, so they’re virtually tasteless and odorless.

What are the ingredients in C4 Healthlabs™ THC-free CBD Oil?

All C4 Healthlabs™ THC-free CBD oils are made from hemp plants grown exclusively in the USA and contain absolutely no seed oil. They contain two ingredients; hemp-derived CBD oil and organic MCT oil. Our citrus CBD oils contain a third ingredient for flavor — therapeutic-grade orange essential oil, cold-pressed from the peel. Our CBD oils do not contain sugars, dyes or artificial ingredients.

We use a proprietary process that allows us to isolate the CBD from the hemp extract, leaving the THC behind. Our THC-free CBD oils are over 99% pure and contain little-to-no residual hemp flavor or aroma, so they’re virtually tasteless and odorless.

Can I take C4 Healthlabs™ CBD Oil with prescription medications?

Please consult your physician or health care provider before adding CBD oil to any treatment protocol.  There are some interactions with certain prescription medications and C4 Healthlabs has a link below describing in more detail some of the side effects and interactions. Click here to read Side Effects blog

What does “Liposomal” mean?

Liposomal encapsulation consists of microscopic healthy fat particles called “liposomes” which are made up of phospholipids that allow water-soluble vitamins and minerals, nutrients, and bio-active compounds to be delivered through the bloodstream in small amounts down to intracellular level.
Click here to learn more about Liposomal encapsulation technology and C4 Healthlabs™ Liposomal Vitamin C and Liposomal Vitamin B-Complex.

How do Liposomal Vitamins differ from other vitamins and supplements?

The liposomal encapsulation process overcomes cellular absorption barriers by enabling vitamins and other compounds to pass through the digestive system intact, without being affected by the digestive juices, and deliver nutrients effectively through the bloodstream into the cells where they are needed most. This method of ingestion can increase by 100-fold the intracellular delivery of water-soluble supplements such as Vitamin C, B Vitamins, Curcumin (the biologically-active polyphenolic compound found in turmeric) and CoQ10.
Click here to learn more about Liposomal encapsulation technology and C4 Healthlabs™ Liposomal Vitamin C and Liposomal Vitamin B-Complex.

In what states is tax charged?

Orders shipping to addresses in the state of South Carolina will be charged 6% sales tax. All other states are tax-free.

International orders are assessed taxes and duties, which are calculated at checkout based on the shipping address.

Does C4 Healthlabs™ ship to all 50 US States?

C4 Healthlabs™ products are sold and shipped to all 50 states.

Does C4 Healthlabs™ ship internationally?

Yes. C4 Healthlabs™ currently ships internationally to Australia and the United Kingdom.
As other countries are added, we will update our Shipping & Returns page.

What shipping methods do you offer?

We ship all orders via First Class Mail, which on average is delivered in 3-5 days (Mon-Sat), and orders over $75 ship free of charge. Orders under $75 ship via First Class Mail for a flat rate of $5.00. We also offer an upgrade to Priority Mail (2-3 Days) and Priority Mail Express (1-2 Days), if needed.

International orders are shipped via DHL Worldwide Express and exclude applicable duties and taxes.
For more information, visit our Shipping & Returns page.

Can I modify my order after it has been placed?

Due to the fast speed in which we process orders, it is very difficult to modify or cancel an order before it ships. Contact us as soon as possible and we will do our best. If the order has already shipped, visit our Shipping & Returns page and follow the return/exchange process.

Can I return a C4 Healthlabs™ product?

You may request a refund of the purchase price (excluding shipping costs) via email within 30 days.  Please visit our Shipping & Returns page to review our full return/exchange policy, including which products are eligible for return.

My order tracking shows that my order was delivered by USPS, but it is not in my mailbox. What should I do?

As a US Postal Service Select Partner, we will work directly with USPS agents to locate your package. If your order has not been delivered within 5 days, please contact us immediately and we will work with USPS to locate your package. Please visit our Shipping & Returns page to review our full shipping policy.

My order tracking has stopped updating. What should I do?

As a US Postal Service Select Partner, we will work directly with USPS agents to locate your package. If your order has not been delivered within 3 days, please contact us immediately and we will work with USPS to locate your package. Please visit our Shipping & Returns page to review our full shipping policy.

My order arrived damaged. What should I do?

Please contact us immediately via email and include clear photos of the damaged product. We will work quickly to resolve the issue.

Do you offer auto-shipment of my C4 Healthlabs™ CBD Oil orders?

Yes. You can choose to “Subscribe & Save” on any product and choose your delivery frequency. When you do, you will automatically receive a 5% discount, even if you are a savings program member already receiving a discount. Learn more

I’m having trouble logging into my C4 Healthlabs™ account? What should I do?

If you are having trouble logging into your account, you can request a password reset. Within minutes, you will receive an email to reset your password. If you do not see the password reset email in your inbox, be sure to check your spam folder, as automated emails such as these can often get caught in spam.

Why can I not checkout as a guest? Why do I have to create an account to purchase from C4 Healthlabs™?

We require an account for several reasons:
– It allows us to provide you with more detailed tracking of your order while in transit.
– It provides a way for you to quickly review past orders and reorder from your order history.
– It provides a faster checkout experience by allowing you to setup your billing and shipping address, which you can change at any time in the Addresses section of your account.
– It allows you to leave product reviews. Reviews can only be left by verified customers who are logged into their account and only for products they have purchased. This eliminates the possibility of fake reviews.

You can manage all aspects of your account, change your email address, change your password, and much more in your My Account page.

Does C4 Healthlabs share my personal information or sell it to other companies for marketing-related purposes?

We treat your privacy with the utmost importance. We do not sell or share your personal information with anyone. Your account is solely used to facilitate your orders with C4 Healthlabs™, respond to your comments or questions, and for our support team to provide service to you. Please refer to our Privacy Policy for more information.

Is your website secure?

We take data security very seriously, and would never expose our visitors or ourselves to such a violation. We use the latest industry standard security technology for data encryption called SSL (Secure Socket Layer). This is the same level of technology used by banks and government agencies of all sizes, including local, regional, national and international entities in over 120 countries.

Secure Socket Layer (SSL) is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser. SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely.

You are actually safer shopping on our site than you would be giving your credit card to a waitress in a restaurant, as that person can write down your credit card information when they leave your table to process your payment. On our site, we have no way of seeing your credit card number or your CVV security code, as this information is encrypted using an SSL certificate as explained above.

We value you as a customer and want you to feel 100% safe when shopping with us.

Where can I find a coupon for C4 Healthlabs™ CBD Oil?

First time customers can receive a coupon to use on their first order of CBD oil when signing up for our e-Newsletter.

Does C4 Healthlabs™ offer discounts for military and veterans?

Yes. Active Military, Veterans & their Dependents receive a 20% discount on every order. Click here to learn more about our Savings Programs, and to complete a short application for verification.

Subscribe to auto-delivery and save 5% on every shipment, even for savings program members! Learn More

Does C4 Healthlabs™ offer discounts for first responders?

Yes. Active and retired first responders, including police, fire and EMT receive a 20% discount on every order. Click here to learn more about our Savings Programs, and to complete a short application for verification.

Subscribe to auto-delivery and save 5% on every shipment, even for savings program members! Learn More

Does C4 Healthlabs™ offer discounts for teachers?

Yes. Active and retired teachers, including pre-K, K-12 and higher education receive a 20% discount on every order. Click here to learn more about our Savings Programs, and to complete a short application for verification.

Subscribe to auto-delivery and save 5% on every shipment, even for savings program members! Learn More

Does C4 Healthlabs™ offer discounts for students?

Yes. Actively enrolled students age 18 and older receive a 20% discount on every order. Click here to learn more about our Savings Programs, and to complete a short application for verification.

Subscribe to auto-delivery and save 5% on every shipment, even for savings program members! Learn More

Does C4 Healthlabs™ offer discounts for nurses and medical personnel?

Yes. Active and retired nurses and medical personnel, including pharmacists and pharmacy staff, receive a 20% discount on every order. Click here to learn more about our Savings Programs, and to complete a short application for verification.

Subscribe to auto-delivery and save 5% on every shipment, even for savings program members! Learn More

Does C4 Healthlabs™ offer discounts for senior citizens?

Yes. Senior citizens age 55 and over receive a 10% discount on every order. Click here to learn more about our Savings Programs, and to complete a short application for verification.

Subscribe to auto-delivery and save 5% on every shipment, even for savings program members! Learn More

Does C4 Healthlabs™ offer discounts for the disabled, low income and unemployed?

Yes. The disabled, low income and unemployed receive a 10% discount on every order. Click here to learn more about our Savings Programs, and to complete a short application for verification.
Note: C4 Healthlabs does not make opinion-based determinations regarding who is disadvantaged and who is not. In order to verify for this program, you must be in possession of a qualifying document of proof.

Subscribe to auto-delivery and save 5% on every shipment, even for savings program members! Learn More

What other discounts does C4 Healthlabs™ offer?

We offer a 10% discount on every order to active & retired: 
– Commercial Drivers with a CDL
– Non-Profit (owners, employees, & volunteers)
– Union Members

Subscribe to auto-delivery and save 5% on every shipment, even for savings program members! Learn More

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